Privacy Policy

Privacy Policy

Last Updated: July 2026

At RALS Optics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase products, contact us, or use our services.

Privacy Policy

Last Updated: July 2026

At RALS Optics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase products, contact us, or use our services.

1. Information We Collect

We may collect personal information that you provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Account information
  • Order and purchase details
  • Messages, enquiries, or feedback submitted through our website
  • Information required to provide optical products or services

We may also collect certain technical information automatically, such as your IP address, browser type, device information, website activity, and cookie preferences.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Respond to enquiries and requests
  • Manage customer accounts
  • Provide information about our products and services
  • Improve our website, products, and customer experience
  • Process payments and prevent fraudulent activity
  • Comply with applicable legal and regulatory requirements

3. Payments

Payments made through our website may be processed by secure third-party payment service providers. RALS Optics does not intentionally store complete credit or debit card information on its website systems.

Payment providers may collect and process your information according to their own privacy policies and security procedures.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember user preferences, and enhance your browsing experience.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers and business partners when required to operate our website and provide our services, including:

  • Payment service providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Customer support and communication services
  • Professional advisers and legal authorities where required

These parties may access only the information necessary to perform their services and are expected to handle it responsibly and securely.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. We encourage users to protect their account information and avoid sharing passwords or sensitive information through unsecured channels.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our products and services, maintain business records, resolve disputes, meet legal obligations, and enforce our agreements.

When personal information is no longer required, we may securely delete, anonymize, or dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Request that the processing of your information be restricted or stopped
  • Withdraw consent where processing is based on consent
  • Raise questions or concerns regarding the use of your personal information

The UAE Personal Data Protection Law provides rights relating to access, correction, deletion, restriction, and other controls over personal data.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services. These websites operate independently and may have their own privacy policies. RALS Optics is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website may offer products for children, including eyewear and optical accessories. However, we do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

RALS Optics
Phone: +971 56 546 7059
Email: info@ralsoptics.com
Address: Rals Optics, Elite Building – Al Mahatta – Hay Al Qasimiah – Sharjah