- Rals Optics, Elite Building – Al Mahatta – Hay Al Qasimiah – Sharjah
- info.optics@ralshealthcare.ae
Last Updated: July 2026
Welcome to RALS Optics. These Terms & Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please do not use our website.
RALS Optics provides a range of optical products and services, including eyeglasses, sunglasses, frames, lenses, contact lenses, accessories, and store-related services. We may update, modify, suspend, or discontinue any part of our website, products, services, or content at any time without prior notice.
We may collect personal information that you provide to us, including:
We may also collect certain technical information automatically, such as your IP address, browser type, device information, website activity, and cookie preferences.
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.
However:
We reserve the right to correct any errors, inaccuracies, or omissions on the website.
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation does not automatically mean that your order has been accepted. RALS Optics reserves the right to accept, reject, cancel, or limit any order due to product availability, pricing errors, payment issues, suspected fraudulent activity, or other valid business reasons.
If an order is cancelled after payment has been completed, any applicable refund will be processed according to our Refund and Return Policy.
All product prices are displayed in the applicable currency and may be changed without prior notice.
Prices may include or exclude applicable taxes, delivery charges, or other fees depending on the information displayed during checkout.
You are responsible for providing accurate payment and billing information. Payments may be processed through secure third-party payment service providers. RALS Optics does not intentionally store complete credit or debit card details on its website systems.
All products are subject to availability. Adding a product to your shopping cart does not guarantee that the product will remain available.
If an item becomes unavailable after an order has been placed, we may contact you regarding an alternative product, a revised order, or a refund where applicable.
Delivery timelines are estimates and may vary depending on the delivery location, product availability, order processing, and external circumstances.
Customers are responsible for providing a complete and accurate delivery address and contact information. RALS Optics will not be responsible for delays or delivery issues caused by incorrect information provided by the customer.
Additional delivery terms may be provided in our Shipping Policy.
Returns, exchanges, and refunds are subject to the terms stated in our applicable Return and Refund Policy.
Certain products may have restrictions due to hygiene, health, customization, prescription requirements, or product condition. This may include contact lenses, prescription lenses, customized eyewear, or products that have been opened, used, damaged, or altered.
Please review our Return and Refund Policy before making a purchase.
Customers are responsible for providing accurate and valid prescription information when required.
RALS Optics is not responsible for issues caused by incorrect, incomplete, outdated, or improperly submitted prescription details.
Prescription eyewear and customized optical products may require additional processing time and may not be eligible for cancellation, return, or exchange after production has started, except where required by applicable law or where a product is defective.
Contact lenses should be used only according to the product instructions and the guidance of a qualified eye-care professional.
Customers are responsible for selecting suitable products and following recommended hygiene, cleaning, replacement, and wearing instructions.
For health and hygiene reasons, opened or used contact lens products may not be eligible for return or exchange unless the product is defective or otherwise required by applicable law.
Certain store services, including eye examinations, frame adjustments, lens consultations, repairs, or other optical support, may be subject to availability, appointment requirements, additional charges, or separate terms.
Service availability may vary by location.
When using our website, you agree to:
All website content, including text, images, logos, graphics, product information, designs, layouts, and other materials, is owned by or used with permission by RALS Optics and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or use our website content for commercial purposes without prior written permission.
Our website may display products from third-party brands and may contain links to external websites or services.
All trademarks, product names, and brand names belong to their respective owners. RALS Optics is not responsible for the content, availability, privacy practices, or services provided by third-party websites.
If you have questions about these Terms & Conditions, please contact us:
RALS Optics
Phone: +971 56 546 7059
Email: info@ralsoptics.com
Address: Rals Optics, Elite Building – Al Mahatta – Hay Al Qasimiah – Sharjah